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American Eagle Outfitters: Products & Services

American Eagle Outfiters sell casual clothing, fragarances, footwear, and accessories  for men and women. 


  • T’s and Polos
  • Tanks and Camis
  • Graphic T’s
  • Sweaters and Cardigans
  • Shirts
  • Sweatshirts
  • Outwear
  • Jeans, Shorts, Skirts, and Crops
  • Dresses

Men can select from T-shirts, polos, shirts, sweaters, sweatshirts, jeans and pants. 

American Eagle Outfitters: Company Background

American Eagle Outfitters is a clothing chain located in shopping malls throughout the United States and Canada.  Other branches of the American Eagle brand include Aeire, 77Kids, and American Eagle Outfitters Factory.   AEO sells clothing and accessories targeted toward 15-25 year old men and women.  As of January 2012, American Eagle operates 911 stores.  

American Eagle Outfitters: Customer Feedback & Reviews

American Eagle Outfitters has received a mix of negative and positive reviews.  There have been several complaints and negative reviews about this company.

A customer on Customer Service Scoreboard wrote, “AE clearly markets for volume and losing good customers is just a cost of doing business. I have never experience poorer customer service in my life. They have canceled orders without notification, shipped some orders not others, and every time I call their system is down and they cannot check on an order.

Another customer on the same review site wrote that AE has poor quality zippers.  Also this company is unreliable and has the worst customer service ever.

On the other hand, other customers have said on that they have received great customer service online and in store. 

American Eagle Outfitters: Business Credibility & Trustworthiness

American Eagle Outfitter is not accredited by the Better Business Bureau.  The reason for this is that American Eagle has not sought nor obligated to seek accreditation by the Better Business Bureau.  American Eagle Outfitters received an  F rating from the Better Business Bureau.  One complaint has been filed and closed within the last three years.  This complaint was filed due to problem with advertising and sales.

American Eagle Outfitters: Website Popularity & Google Ranking
  • American Eagle has a Google Page Rank of 6 out of 10.
  • According to Alexa,  American Eagle Outfitters received 904 visitors from the United States and 2,258 visitors from Canada.
  • Also, American Eagle is popular among females ages 18 to 24 and males ages 55-64. 
  • 75.8% of visitors are from the United States.   American Eagle’s website is also viewed by other countries such as Canada, Japan, India, Russia, Germany, and China. 
American Eagle Outfitters: Social Media Presence

If you want to stay up to date on the latest on American Eagle, you can stay connected through Facebook, Twitter, and Pinterest.  You can also follow AEO on their blog.

  • American Eagle on Facebook:  6,941,010 Likes
  •  Twitter @american_eagle:         151,433 Followers
  • Pinterest:  28 Boards,  1.110, 44 Likes           
  • American Eagle Blog:   If you don’t use social media sites, and still want to keep with the latest from American Eagle, you can follow them on their blog.  Here you can keep up with the latest styles, read about music, travel, and inspirations. 
American Eagle Outfitters: Website Security & Safety


American Eagle Outfitters may change their privacy policy at any time.  Therefore, AEO encourages their customers to review the policy periodically.  AEO may share your information with their subsidiaries to offer their customers products, services, and special offers.  AEO strives to ensure that your personal information is protected against loss or unauthorized access.  American Eagle uses Norton Anti Virus and Verisign as web security. 

American Eagle Outfitters: Pricing & Packages
  • $10 T-shirts and Tank tops
  • When shopping in the clearance section, you can save an additional 40% in stores and online.  Customers can find deals as low as $10 and under in the clearance section.
  • AEO’s clearance section offer jeans for $24.99 to $39.99.
  • College Deals range from $9.99 to $14.99 and up.
American Eagle Outfitters: Shipping Rates & Policies
  • Free standard shipping when you spend $100.00 or more
  • American Eagle ships to a number of countries including France, Italy, Russia, Mexico, and Spain.  To see a complete listing of countries, visit the shipping section of the website.
  • Delivery times may vary according to which shipping option you choose and the destination of the package.
  • Customers can also track their orders online. 
  • AEO customers can choose from standard, 2 day, and overnight shipping. 
American Eagle Outfitters: Payment Methods Accepted

When shopping at American Eagle Outfitters, you can make a purchase by phone or online.  American Eagle accepts the following payment methods.

  • American Eagle Outfitters credit Cards
  • Gifts Cards
  • E Gift Cards
  • Mobile Gift Cards
  • Bill Me Later
  • Visa, Master Card, Discover, American Express
  • Pay Pal
  • Gift Card fundraising and incentive Programs
American Eagle Outfitters: Returns, Refunds & Exchange Policy

If you need to return a purchase, you may return it at any AEO store or mailing it to the provided mailing address under the return policy section.  You will be credited for the cost of the purchase, but shipping costs are nonrefundable.  If you need to return an online purchase, be sure to take your packing slip and credit card that was used to make your purchase.  If you don’t have your packing slip, you will receive an American Eagle Gift Card.  If you used PayPal to make your online purchase, you will also receive an AEO Gift Card.  

American Eagle Outfitters: Product images & screenshots
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